Regulations of the Online Store

GENERAL PROVISIONS
1. 1.1. The Online Store available at the Internet address www.animalkingdom.pl is run by Dorota Kempko, running a business under the company Dorota Kempko, entered into the Central Register and Information on Economic Activity of the Republic of Poland kept by the minister competent for economy, having: address of place of business and address of deliveries: ul. Piotrkowska 147 lok 11, 90-440 Łódź, NIP 9820323729, REGON 100677857, e-mail address: [email protected], phone number: 48 797 375 588.
2. 1.2. These Regulations are addressed to both consumers and entrepreneurs using the Online Store, unless a given provision of the Regulations provides otherwise.
3. 1.3. The administrator of personal data processed in the Online Store in connection with the implementation of the provisions of these Regulations is the Seller. Personal data is processed for the purposes, for the period and based on the grounds and principles indicated in privacy policy published on the website of the Online Store. The Privacy Policy contains primarily rules regarding the processing of personal data by the Administrator in the Online Store, including the basics, purposes and period of processing personal data and the rights of data subjects, as well as information on the use of cookies and analytical tools in the Online Store. Using the Online Store, including making purchases, is voluntary. Similarly, the provision of personal data by the User or Customer using the Online Store is voluntary, subject to the exceptions indicated in the Privacy Policy (conclusion of the contract and statutory obligations of the Seller).
4. 1.4. Definitions:
  1. 1.4.1. WORKING DAY - one day from Monday to Friday, excluding public holidays.
  2. 1.4.2. REGISTRATION FORM - a form available in the Online Store that allows you to create an Account.
  3. 1.4.3. ORDER FORM - Electronic Service, an interactive form available in the Online Store enabling placing an Order, in particular by adding Products to the electronic cart and determining the terms of the Sales Agreement, including the method of delivery and payment.
  4. 1.4.4. CUSTOMER - (1) a natural person with full legal capacity, and in the cases provided for by generally applicable provisions also a natural person with limited legal capacity; (2) legal person; or (3) an organizational unit without legal personality, which the law confers legal capacity; - who has concluded or intends to conclude a Sales Agreement with the Seller.
  5. 1.4.5. CIVIL CODE - the Civil Code Act of April 23, 1964 (Journal of Laws of 1964 No. 16, item 93, as amended).
  6. 1.4.6. ACCOUNT - Electronic Service, marked with an individual name (login) and password provided by the Service Recipient, a set of resources in the Service Provider's IT system, in which the data provided by the Service Recipient and information about his or her Orders in the Online Store are collected.
  7. 1.4.7. NEWSLETTER - Electronic Service, an electronic distribution service provided by the Service Provider via e-mail, which allows all Service Users using it to automatically receive from the Service Provider cyclical content of subsequent editions of the newsletter containing information about Products, new products and promotions in the Online Store.
  8. 1.4.8. PRODUCT - a movable item or a service available in the Online Store that is the subject of the Sales Agreement between the Customer and the Seller.
  9. 1.4.9. REGULATIONS - these Regulations of the Online Store.
  10. 1.4.10. ONLINE STORE - the Service Provider's online store available at the Internet address: www.animalkingdom.pl
  11. 1.4.11. SELLER; SERVICE PROVIDER - Dorota Kempko, conducting business activity under the company Dorota Kempko, entered into the Central Register and Information on Economic Activity of the Republic of Poland kept by the minister competent for economy, having: address of place of business and address for delivery: ul. Piotrkowska 147 lok 11, 90-440 Łódź, NIP 9820323729, REGON 100677857, e-mail address: [email protected], phone number: 48 797 375 588.
  12. 1.4.12. SALES AGREEMENT - a Product sales contract concluded between the Customer and the Seller via the Online Store.
  13. 1.4.13. ELECTRONIC SERVICE - a service provided electronically by the Service Provider to the Service User via the Online Store.
  14. 1.4.14. SERVICE USER - (1) a natural person with full legal capacity, and in the cases provided for by generally applicable provisions also a natural person with limited legal capacity; (2) a legal person; or (3) an organizational unit without legal personality, which the law confers legal capacity; - using or intending to use the Electronic Service.
  15. 1.4.15. CONSUMER RIGHTS ACT, ACT - the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827, as amended)
  16. 1.4.16. ORDER - Customer's declaration of intent made using the Order Form and directly aiming at concluding the Product Sales Agreement with the Seller.
  17. 1.4.17. CONSUMER - means a natural person who performs a legal transaction with an entrepreneur not related directly to his business or professional activity.
  18. 1.4.18. ENTREPRENEUR WITH CONSUMER RIGHTS - means a natural person concluding a Sales Agreement directly related to its business activity, when the content of the Sales Agreement shows that it does not have a professional nature for this Entrepreneur, resulting in particular from the subject of his business activity, made available on the basis of provisions on the Central Register and Information on Economic Activity.
ELECTRONIC SERVICES IN THE ONLINE STORE
1. 2.1. The following Electronic Services are available in the Online Store: Account, Order Form and Newsletter.
  1. 2.1.1. Account - using the Account is possible after completing two consecutive steps by the Service Recipient - (1) completing the Registration Form, (2) clicking the "Register" field. In the Registration Form, it is necessary for the Service Recipient to provide the following Service Recipient's data: name and surname/company name, address, e-mail address, phone number and password. If the Service Recipient has a registered account on Facebook, he may also create an Account in the Online Store by logging in using this website. An account can also be created by selecting the appropriate checkbox when placing an Order - the account is created at the time of placing the Order.
    
    2.1.1.1. The Electronic Account service is provided free of charge for an indefinite period. The Service Recipient has the option, at any time and without giving a reason, to delete the Account (resignation from the Account) by sending an appropriate request to the Service Provider, in particular via e-mail to the following address: [email protected] or in writing to the following address: ul. Piotrkowska 147 lok 11, 90-440 Łódź.
  2. 2.1.2. Order Form - the use of the Order Form begins when the Customer adds the first Product to the electronic shopping cart in the Online Store. Placing an Order takes place after the Customer completes a total of two subsequent steps - (1) after completing the Order Form and (2) clicking on the Online Store website after completing the Order Form field 'Order with payment obligation' - up to this moment you can modify the entered data yourself (for this purpose, follow the displayed messages and information available on the Online Store website). In the Order Form, it is necessary for the Customer to provide the following Customer data: name and surname/company name, address (street, house/flat number, zip code, city, country), e-mail address, phone number and data regarding the Sales Agreement: Product (s), quantity of Product (s), place and method of delivery of the Product (s), method of payment. For customers who are not consumers, it is also necessary to provide the company name and tax identification number.
    2.1.2.1. The Electronic Order Form service is provided free of charge and is of a one-off basis and is terminated when the Order is placed via it or when the Customer ceases to place the Order through it.
  3. 2.1.3. Newsletter - the use of the Newsletter takes place after providing the e-mail address to which subsequent editions of the Newsletter are to be sent in the "Newsletter" tab visible on the Online Store website and clicking the "Send" field. You can also subscribe to the Newsletter by selecting the appropriate checkbox when creating an Account - upon creating the Account, the Customer is subscribed to the Newsletter.
    2.1.3.1. The Newsletter Electronic Service is provided free of charge for an indefinite period. The Service Recipient has the option, at any time and without giving a reason, to unsubscribe from the Newsletter (unsubscribe from the Newsletter) by sending an appropriate request to the Service Provider, in particular via e-mail to the following address: [email protected] or in writing to the following address: ul. Piotrkowska 147 lok 11, 90-440 Łódź.
2. 2.2. Technical requirements necessary to cooperate with the ICT system used by the Service Provider: (1) a computer, a laptop or other multimedia device with the Internet access; (2) access to electronic mail; (3) up-to-date web browser: Mozilla Firefox; Opera; Google Chrome; Safari or Microsoft Edge; (4) enabling cookies and Javascript support in the web browser.
3. 2.3. The Service Recipient is obliged to use the Online Store in a manner consistent with the law and best practices, having regard to respect for personal rights, copyrights and intellectual property of the Service Provider and third parties. The recipient is obliged to enter data consistent with the facts. The Service Recipient is forbidden to provide illegal content.
4. 2.4. The complaint procedure for Electronic Services:
  1. 2.4.1. Complaints related to the provision of Electronic Services by the Service Provider and other complaints related to the operation of the Online Store (excluding the complaint procedure of the Product, which was indicated in point 6 of the Regulations) The Service Recipient may submit, for example:
    
    2.4.1.1. in writing to the address: ANIMALKINGDOM, ul. Piotrkowska 147/11, 90-440 Łódź;
    
    2.4.1.2. in electronic form via e-mail to the following address: [email protected];
  2. 2.4.2. It is recommended that the Service Recipient in the complaint description includes: (1) information and circumstances regarding the subject of the complaint, in particular the type and date of the occurrence of irregularities; (2) the Customer's request; and (3) contact details of the person submitting the complaint - this will facilitate and accelerate the consideration of the complaint by the Service Provider. The requirements set out in the previous sentence are only recommendations and do not affect the effectiveness of complaints submitted without the recommended description of the complaint.
  3. 2.4.3. The Service Provider shall respond to the complaint immediately, not later than within 14 calendar days from the date of its submission.
CONDITIONS FOR CONCLUDING THE SALES CONTRACT
1. 3.1. The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer has placed the Order using the Order Form in the Online Store in accordance with point 2.1.2 of the Regulations.
2. 3.2. The Product price shown on the Online Store website is given in Polish zlotys and includes taxes. About the total price including taxes of the Product being the subject of the Order, as well as about the delivery costs (including charges for transport, delivery and postal services) and about other costs, and when it is not possible to determine the amount of these fees - about the obligation to pay them, the Customer is informed on the Online Store website while placing the Order, including when the Customer wishes to be bound by the Sales Agreement.
3. 3.3. The procedure for concluding a Sales Agreement in the Online Store using the Order Form
  1. 3.3.1. The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer has placed an Order in the Online Store in accordance with point 2.1.2 of the Regulations.
  2. 3.3.2. After placing the Order, the Seller immediately confirms its receipt and at the same time accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for implementation occurs by sending the Customer an appropriate e-mail to the Customer's e-mail address provided when placing the Order, which contains at least the Seller's statement about the receipt of the Order and its acceptance for implementation and confirmation of the conclusion of the Sales Agreement. As soon as the Customer receives the above e-mail, a Sales Agreement is concluded between the Customer and the Seller.
4. 3.4. Consolidation, protection and disclosure of the content of the concluded Sale Agreement to the Customer is made through (1) providing these Regulations on the Online Store website and (2) sending the Customer the e-mail message referred to in point 3.3.2. Regulations. The content of the Sales Agreement is additionally recorded and secured in the IT system of the Seller's Online Store.
METHODS AND DEADLINES FOR PAYMENT FOR THE PRODUCT
1. 4.1. The Seller provides the Customer with the following payment methods under the Sales Agreement:
  1. 4.1.1. Payment in cash on personal collection.
  2. 4.1.2. Payment by bank transfer to the Seller's bank account: ING Bank Śląski, Account number: 90 1050 1461 1000 0092 3081 4544
  3. 4.1.3. Electronic payments and card payments via Przelewy24.pl and PayPal. com - possible current payment methods are specified on the Online Store website in the information tab on payment methods and on the website https://www.przelewy24.pl/ "and https://www.paypal.com/pl.
    
    4.1.3.1. Settlements of electronic payment and credit card transactions are carried out according to the customer's choice via Przelewy24 and PayPal.com Electronic payments and payment cards service is provided by:
    
    4.1.3.1.1. Przelewy24.pl - PayPro S.A. company with its seat in Poznań (seat address: ul. Kanclerska 15, 60-327 Poznań), entered into the Register of Entrepreneurs of the National Court Register kept by the District Court Poznań - Nowe Miasto and Wilda in Poznań, 8th Commercial Division of the National Court Register under the number KRS 0000347935, share capital: PLN 4 500 000.00, NIP 7792369887, REGON 301345068.
    
    4.1.3.1.2. PayPal.com - PayPal (Europe) S.a r.l. & Cie, S.C.A., 5th floor 22-24 Boulevard Royal, L-2449, Luxembourg.
2. 4.2. Payment deadline:
  1. 4.2.1. If the Customer selects payment by bank transfer, electronic payment or payment by credit card, the Customer is obliged to make the payment within 7 calendar days from the date of the Sale Agreement.
  2. 4.2.2 If the Customer chooses to pay in cash on personal collection, the Customer is obliged to make the payment upon delivery.
COSTS, METHODS AND DELIVERY DATE AND PRODUCT RECEIPT
1. 5.1. The delivery of the Product to the Customer is payable, unless the Sales Agreement provides otherwise. Product delivery costs (including charges for transport, delivery and postal services) are indicated to the Customer on the Online Store website in the information tab on delivery costs and when placing the Order, including when the Customer expresses his will to be bound by the Sales Agreement.
2. 5.2. Personal collection of the Product by the Customer is free.
3. 5.3. The Seller provides the Customer with the following methods of delivery or collection of the Product:
  1. 5.3.1. Postal item (Polish Post, foreign registered letter).
  2. 5.3.2. Inpost parcel lockers
  3. 5.3.3. Parcel locker delivery (Paczkomaty Inpost).
  4. 5.3.4. Courier delivery.
  5. 5.3.4. Personal pickup available at: ul. Piotrkowska 147/11, 90-440 Łódź - on Business Days from 10AM to 6PM and on Saturdays from 11AM to 2PM.
4. 5.4. The deadline for delivery of the Product to the Customer on the territory of the Republic of Poland is up to 21 Business Days, unless a shorter period is given in the description of the given Product or when placing the Order. In the case of Products with different delivery dates, the delivery date is the longest given date, which may not, however, exceed 21 Business Days. The beginning of the delivery period of the Product to the Customer counts as follows:
  1. 5.4.1. If the Customer chooses the method of payment by bank transfer, electronic payment or credit card payment - from the date of crediting the Seller's bank account or current account.
5. 5.5. The deadline for delivery of the Product to the Customer outside the territory of the Republic of Poland is up to 30 Business Days, unless a shorter period is given in the description of the Product or when placing the Order. In the case of Products with different delivery dates, the delivery date is the longest given date, which, however, cannot exceed 30 Business Days. The beginning of the delivery period of the Product to the Customer counts as follows:
  1. 5.5.1. If the Customer chooses the method of payment by bank transfer, electronic payment or credit card payment - from the date of crediting the Seller's bank account or current account.
6. 5.6. Product readiness for collection by the Customer - if the Customer chooses to collect the Product in person, the Product will be ready for collection by the Customer within 5 Business Days, unless a shorter period is given in the description of the Product or when placing the Order. In the case of Products with different terms of readiness for collection, the term of readiness for collection is the longest period provided, which may not, however, exceed 5 Business Days. The Customer will be additionally informed by the Seller about the readiness of the Product for collection by sending an appropriate e-mail to the e-mail address provided by the Customer when placing the Order. The beginning of the product's readiness for collection by the Customer counts as follows:
  1. 5.6.1. If the Customer chooses the method in cash or by card on personal collection - from the date of the Sale Agreement.
PRODUCT COMPLAINT
1. 6.1. The basis and extent of the Seller's liability to the Customer, if the Product sold has a physical or legal defect (warranty) are defined by generally applicable law, in particular in the Civil Code (in particular in Articles 556-576 of the Civil Code).
2. 6.2. The Seller is obliged to provide the Customer with a Product without defects.
3. 6.3. The complaint may be submitted by the Customer, for example:
  1. 6.3.1. in writing to the address: ANIMALKINGDOM, ul. Piotrkowska 147/11, 90-440 Łódź;
  2. 6.3.2. in electronic form via e-mail to the following address: [email protected];
4. 6.4. It is recommended that the customer provide in the complaint description: (1) information and circumstances regarding the subject of the complaint, in particular the type and date of the defect; (2) demanding how to bring the Product into compliance with the Sale Agreement or a statement on price reduction or withdrawal from the Sale Agreement; and (3) contact details of the person submitting the complaint - this will facilitate and accelerate the consideration of the complaint by the Seller. The requirements set out in the previous sentence are only recommendations and do not affect the effectiveness of complaints submitted without the recommended description of the complaint.
5. 6.5. The Seller will respond to the Customer's complaint immediately, no later than within 14 calendar days from the date of its submission. If the Customer who is a consumer, exercising the rights under the warranty, requested replacement of the item or removal of the defect, or submitted a price reduction statement, specifying the amount by which the price is to be reduced, and the Seller did not respond to this request within 14 calendar days, it is considered that he considered this request justified.
6. 6.6. The customer who exercises the warranty rights is obliged to deliver the defective product to the following address: ul. Piotrkowska 147/11, 90-440 Łódź. If, due to the type of the Product or the method of its installation, the delivery of the Product by the Customer who is a consumer would be excessively difficult, the Customer is obliged to make the Product available to the Seller at the place where the Product is located.
7. 6.7. Pursuant to Art. 558 § 1 of the Civil Code, the Seller's liability under the warranty for the Product towards the Customer who is not a consumer is excluded.
EXTRAJUDICIAL METHODS OF EXAMINING COMPLAINTS AND INVESTIGATING CLAIMS AND RULES OF ACCESS TO THESE PROCEDURES
1. 7.1. Detailed information on the possibility for the Customer who is a consumer to use extrajudicial methods of dealing with complaints and asserting claims as well as the rules of access to these procedures are available on the website of the Office of Competition and Consumer Protection at: https://uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php.
2. 7.2. There is also a contact point at the President of the Office for Competition and Consumer Protection (phone: 22 55 60 333, email: [email protected] or in writing: Plac Powstańców Warszawy 1, Warsaw.), Whose task is, inter alia, to provide assistance to consumers in matters relating to the out-of-court resolution of consumer disputes.
3. 7.3. The consumer has the following examples of possibilities to use extrajudicial methods of dealing with complaints and redress: (1) a request to settle a dispute to a permanent amicable consumer court (for more information please visit: http://www.spsk.wiih.org.pl/); (2) a request for out-of-court resolution of the dispute to the voivodeship inspector of the Trade Inspection (more information on the website of the inspector competent for the place of business of the Seller); and (3) assistance from the poviat (municipal) consumer ombudsman or social organization whose statutory tasks include consumer protection (including the Consumer Federation, the Association of Polish Consumers). Advice is provided, among others, by e-mail [email protected] and at the consumer helpline number 801 440 220 (hotline open on Business Days between 8AM and 6PM, connection fee according to the operator's tariff).
4. 7.4. At http://ec.europa.eu/consumers/odr there is a platform available for online dispute resolution between consumers and businesses at EU level (ODR platform). The ODR platform is an interactive and multilingual website with a one-stop shop for consumers and entrepreneurs seeking out-of-court settlement of a dispute regarding contractual obligations arising from an online sales contract or service contract (more information on the platform's website or at the Office of Competition and Consumer Protection's website : https://uokik.gov.pl/spory_konsumenckie_faq_platforma_odr.php).
RIGHT TO WITHDRAW FROM AN AGREEMENT (APPLIES TO SALES AGREEMENTS CONCLUDED FROM DECEMBER 25, 2014)
1. 8.1. A consumer who has entered into an agreement remotely may within 14 calendar days withdraw from said agreement without stating a cause and without incurring costs, except for the costs specified in point 8.8 of the Regulations.
  1. 8.1.1. The right to withdraw from the contract is not entitled in the cases specified in art. 38 of the Act of 30 May 2014 on consumer rights, in particular in a situation where the subject of the service is an item created according to the Customer's specifications or serving to satisfy his individual needs (eg rings made to a specific size, engraved jewellery, special orders).
  2. 8.1.2. To meet the deadline, it is enough to send a statement before its expiry. A declaration of withdrawal may be made, for example:
    
    8.1.2.1. in writing to the address: 90-440 Łódź, ul. Piotrkowska 147 lok 11;
    
    8.1.2.2. in electronic form via e-mail to the following address: [email protected];
2. 8.2. An exemplary model withdrawal form is included in Annex 2 to the Consumer Rights Act and is additionally available in point 11 of the Regulations. The form is also available on the Online Store website in the "Returns and Complaints" tab.
3. 8.3. The course of the term to withdraw from the agreement begins:
  1. 8.3.1. for agreements under which the Seller issues the Product, being obliged to transfer its ownership (e.g. Sales Agrement) - on the date of Product ownership acquisition by the Consumer or a specified third party other than a carrier, and in the case of an agreement which: (1) includes many Products that are delivered separately, in batches or in parts - on the date of the final Product, batch or part ownership acquisition, or (2) involves regular delivery of Products over a specified time – on the date of the first Product’s ownership acquisition;
  2. 8.3.2. for other agreements - from the date of the agreement.
4. 8.4. In case of withdrawal from an agreement concluded remotely, the agreement is deemed null and void.
5. 8.5. The Seller is obliged to immediately, no later than within 14 calendar days from the date of receipt of the consumer's statement of withdrawal from the agreement to refund all payments issued by the Consumer, including the costs of delivery of the Product (except for additional costs arising from the method of delivery chosen by the Consumer other than the cheapest regular delivery method available in the Online Store). The Seller issues the payment refund using the same method of payment used by the Consumer, unless the consumer has clearly consented to a different refund method which is not associated with any additional cost to the Consumer. If the Seller does not offer to reclaim the Product from the Consumer, the Seller may withhold payment of the refund until receipt of the returned Product or delivery of documented proof of a return delivery by the Consumer, whichever occurs first.
6. 8.6. The Consumer shall without delay, no later than within 14 calendar days from the agreement withdrawal date, return the Product to the Seller or hand it over to a person authorized by the Seller, unless the Seller has offered to personally reclaim the Product. In order to meet the above deadline, it is sufficient to send the Product back before the deadline expires. A consumer may return the Product at the address: ul. Piotrkowska 147/11, 90-440 Łódź.
7. 8.7. The consumer is responsible for reducing the value of the Product as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product.
8. 8.8. Possible costs related to the consumer's withdrawal from the contract, which the consumer is obliged to bear:
  1. 8.8.1. If the consumer has chosen a method of delivery of the Product other than the cheapest regular delivery method available in the Online Store, the Seller is not obliged to refund the additional costs incurred by the consumer.
  2. 8.8.2. The consumer bears the direct cost of returning the Product.
  3. 8.8.3. In the case of a Product which is a service, the performance of which - at the express request of the consumer - began before the deadline to withdraw from the contract, the consumer who exercises the right to withdraw from the contract after making such a request, is required to pay for the services fulfilled until the withdrawal from the contract. The amount of payment is calculated in proportion to the scope of the service rendered, taking into account the price or remuneration agreed in the contract. If the price or remuneration is excessive, the basis for calculating this amount is the market value of the service provided.
9. 8.9. The right to withdraw from an agreement concluded remotely does not apply in the case of:
  1. 8.9.1. (1) agreements on rendering services, if the Seller has fully performed the service at the express consent of the consumer, who was informed prior to the commencement of services that the right to withdraw from the agreement shall be lost upon completion of the service by the Seller; (2) agreements in which the price or remuneration depends on fluctuations on the financial market, over which the Seller has no control and which may occur before the expiry of the agreement withdrawal term; (3) agreements in which the Product or service provided is not prefabricated, but is produced according to the consumer’s specifications or meant to satisfy the consumer’s custom needs; (4) agreements in which the provided Product is highly perishable or has a short use by period; (5) agreements regarding a Product delivered in a sealed package, which is impossible to return upon opening due to health safety or hygienic reasons, if the packaging was opened upon delivery; (6) agreements regarding Products which upon delivery, due to their nature, are inseparably connected to other items; (7) agreements concerning the delivery of alcoholic beverages, whose price was agreed upon during conclusion of the Sales Agreement and which can be delivered only after 30 days, and the value of which depends on market fluctuations, over which the Seller has no control; (8) agreements in which the consumer expressly requested the Seller to come to the consumer’s premises in order to carry out urgent repairs or maintenance; if the Seller additionally renders other services than those requested by the consumer or delivers Products other than replacement parts essential to carry out repairs or maintenance, the consumer has the right to withdraw from the Agreement in relation to the additional services or Products; (9) agreements relating to the provision of audio or video recordings or computer software delivered in sealed packaging, if the packaging was opened upon delivery; (10) agreements regarding the delivery of daily journals, periodic journals or magazines, with the exception of subscription agreements; (11) agreements entered into by way of public auction; (12) agreements for the provision of services in the area of accommodation other than for residential purposes, transport of items, lease of vehicles, catering, services associated with leisure, entertainment, sports or cultural events, if the agreement specifies a date or period of service provision; (13) agreements regarding the delivery of digital content, which are not recorded on a physical carrier, if the performance of services was commenced with the express consent of the consumer before the expiry of the agreement withdrawal terms and after the consumer was previously informed by the Seller of the loss of rights to withdraw from the agreement.
10. 8.10. The provisions regarding the consumer contained in this point 8 of the Regulations shall apply from January 1, 2021 and for contracts concluded from that date also to the Service Recipient or the Customer who is a natural person concluding a contract directly related to his business, if the content of this contract indicates that it does not have a professional nature for that person, resulting in particular from the subject of the business activity performed by it, made available on the basis of the provisions on the Central Register and Information on Economic Activity.
PROVISIONS CONCERNING ENTREPRENEURS
1. 9.1. This point 9 of the Regulations and all the provisions contained therein are addressed and thus are binding only for the Customer or the Service Recipient who is not a consumer, and from January 1, 2021 and for contracts concluded from that day not also a natural person concluding a contract directly related to its activity economic, when the content of this contract shows that it does not have a professional nature for that person, resulting in particular from the subject of business activity performed by him, made available on the basis of the provisions on the Central Register and Information on Economic Activity.
2. 9.2. The Seller has the right to withdraw from the Sales Agreement within 14 calendar days from the date of its conclusion. Withdrawal from the Sales Agreement in this case may occur without giving a reason and does not give rise to any claims on the part of the Customer.
3. 9.3. The Seller has the right to limit the available payment methods, including requiring prepayment in whole or in part, regardless of the payment method chosen by the Customer and the fact of concluding the Sales Agreement.
4. 9.4. The Service Provider may terminate the contract for the provision of Electronic Services with immediate effect and without indicating the reasons by sending the Customer a relevant statement.
5. 9.5. The liability of the Service Provider/Seller in relation to the Service Recipient/Customer who is not a consumer, regardless of its legal basis, is limited - both as part of a single claim, as well as for all claims in total - to the amount of the price paid and delivery costs under the Sales Agreement, however, not more than up to one thousand Polish zlotys. The amount limitation referred to in the preceding sentence applies to all claims directed by the Service Recipient/Customer against the Service Provider/Seller, including in the absence of a Sales Agreement or not related to the Sales Agreement. The Service Provider/Seller is liable to the Service Recipient/Customer who is not a consumer only for typical damages foreseeable at the time of conclusion of the contract and shall not be liable for lost profits in relation to the Service Recipient/Customer who is not a consumer. The seller is also not responsible for delay in transporting the shipment.
6. 9.6. Any disputes arising between the Seller/Service Provider and the Customer/Service Recipient shall be subject to the court having jurisdiction over the seat of the Seller/Service Provider.
FINAL PROVISIONS
1. 10.1. Agreements concluded through the Online Store are concluded in Polish.
2. 10.2. Change of Regulations:
  1. 10.2.1. The Service Provider reserves the right to amend the Terms and Conditions due to significant reasons, i.e. change in legal regulations; change in methods of payment and delivery – in a scope, in which such changes influence the execution of the provisions of these Regulations.
  2. 10.2.2. In the event of the conclusion of perpetual agreements based on these Regulations (e.g. provision of Electronic Services - Account), the amended regulations shall bind the Service Recipient, if the requirements specified in art. 384 and 384 [1] of the Civil Code, i.e. the Customer has been properly notified of the changes and has not terminated the contract within 15 calendar days of the date of notification. In the event that a change in the Regulations results in the introduction of any new fees or increase in existing fees, the Service Recipient has the right to withdraw from the contract.
  3. 10.2.3. In case of conclusion of agreements other than perpetual ones based on these Regulations (e.g. Sales Agreement), changes to the Regulations will not in any way affect the acquired rights of Service Recipients/Customers before the date of entry into force of amendments to the Regulations, in particular changes to the Regulations will not impact on already placed or submitted Orders and concluded, implemented or executed Sales Agreements.
3. 10.3. In matters not regulated in these Terms and Conditions, the commonly applicable regulations of Polish law shall apply, in particular: the Civil Code; the 18th of July 2002 Act on Rendering of Electronic Services (Journal of Laws of 2002 no. 144, pos. 1204 further amended); Consumer Rights Act; and other relevant provisions of applicable law.
4. 10.4. These Regulations do not exclude the provisions in force in the country of habitual residence of the consumer concluding a contract with the Service Provider/Seller, which cannot be excluded by agreement. In this case, the Service Provider/Seller guarantees the consumer the protection granted to him on the basis of provisions that cannot be excluded by agreement.

MODEL WITHDRAWAL FORM

(this form should be completed and returned only if you wish to withdraw from the contract)

- Addressee:

ANIMALKINGDOM
DOROTA KEMPKO
ul. Piotrkowska 147 lok 11, 90-440 Łódź
POLAND
animalkingdom.pl
[email protected]

– - I/We (*) hereby inform about my/our withdrawal from the agreement of sale of the following items (*) agreement of delivery of the following items (*) agreement for a specific work involving the performance of the following items (*)/for the provision of the following service (*)

- Date of conclusion of the agreement (*)/receipt (*)

- Name of consumer (s)

- Address of consumer (s)

- Signature of the consumer (s) (only if the form is sent on paper)

- Date

(*) Delete as applicable.

Regulations of the Online Store

Contact

HELP

Contact

HELP

About cookies